Shipping policy

Shipping Policy (India)

At Fiksso, we operate on a streamlined fulfillment across India to ensure fast, reliable, and hassle-free deliveries.

Order Processing

  • All orders are processed within 1–2 business days.

  • Once the order is confirmed, it is automatically forwarded to our partnered supplier for dispatch.

  • You will receive real-time tracking updates once your package is shipped.

Shipping Timeline

  • Standard delivery: 5–9 business days across India.

  • Metro cities typically receive deliveries faster depending on supplier proximity.

  • Delays may occur during high-volume periods or due to logistics constraints outside our control.

Shipping Fees

  • Standard shipping: Free on all prepaid and COD orders unless stated otherwise.

  • Any promotional, weight-based, or region-based charge will be clearly displayed at checkout.

Cash on Delivery (COD)

  • COD is available on selected products and pin codes across India.

  • A verification step (call/SMS/WhatsApp) may be required to confirm COD orders.

  • Refusing COD orders repeatedly may lead to restrictions on future COD access.

Order Tracking

  • Once dispatched, you will receive a tracking link via SMS/email/WhatsApp.

  • Tracking details depend on the courier assigned by the supplier.

Delivery Partners

  • Orders are shipped through trusted India-wide logistics partners such as Delhivery, Ecom Express, Xpressbees, Shadowfax, DTDC, etc., depending on supplier allocation.

Failed Delivery Attempts

  • Couriers usually attempt delivery 2–3 times.

  • If unsuccessful, the package will be returned to the supplier and the order may be canceled.

Address Accuracy

  • Customers are responsible for providing accurate shipping information.

  • Incorrect or incomplete addresses may lead to delays or non-delivery.

Damaged / Wrong Product Deliveries

  • If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery with an unboxing video for quick resolution.